FREQUENTLY ASKED QUESTIONS (FAQ)
1. About TheLink Modern Furnitures
Q: Who is TheLink Modern Furnitures?
A: TheLink Modern Furnitures is an online furniture store specializing in high-quality, custom-made furniture designed to suit modern lifestyles.
Q: Where are you located?
A: We operate online and deliver across South Africa. Our warehouse is based in Gauteng, but we serve customers nationwide.
Q: Do you have a physical showroom?
A: No, we are an online-only store, allowing us to offer competitive prices and convenience for our customers.
2. Ordering & Payments
Q: How do I place an order?
A: You can browse our website, select the furniture you like, and proceed to checkout. If you need assistance, contact us via WhatsApp at 084 846 6894.
Q: What payment methods do you accept?
A: We accept EFT (Electronic Funds Transfer), credit/debit card payments, and direct deposits.
Q: Can I modify my order after placing it?
A: Orders cannot be modified once confirmed, as each piece is made to order. Please double-check your selection before completing your purchase.
3. Delivery & Shipping
Q: How long does delivery take?
A: Orders are custom-made and delivered within 14 working days from the date of order confirmation.
Q: How much does delivery cost?
A: Delivery costs R950 Any province.
Q: Do you deliver nationwide?
A: Yes, we deliver throughout South Africa.
Q: Can I collect my order instead of having it delivered?
A: Currently, we only offer delivery services to ensure secure transportation and product protection.
4. Product Information & Quality
Q: What materials do you use for your furniture?
A: We use high-quality solid wood, durable MDF, high-density foam, and premium upholstery fabrics to ensure longevity and comfort.
Q: Do you offer custom furniture designs?
A: Yes! If you have a specific design in mind, contact us, and we will assist you in creating a custom piece.
Q: Are the colors in the pictures accurate?
A: We try to ensure that product images reflect true colors, but slight variations may occur due to lighting and screen differences.
5. Warranty & Returns
Q: Do you offer a warranty on your furniture?
A: Yes, we provide a 12-month warranty on all products against manufacturing defects.
Q: What is covered under the warranty?
A: The warranty covers structural defects but does not cover normal wear and tear, misuse, or accidental damage.
Q: Can I return a product if I’m not happy?
A: Returns are accepted within 7 days of delivery if the item is unused and in its original packaging. Custom-made furniture is non-refundable.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the product is defective or incorrect.
6. Customer Support & Assistance
Q: How can I contact you for support?
A: You can reach us via:
📧 Email: sales@thelinkmodernfurnitures.co.za
📞 Phone/WhatsApp: 084 846 6894 / 087 510 0935
Q: Do you offer after-sales support?
A: Yes, we are committed to ensuring customer satisfaction. If you have any concerns after receiving your order, please contact us.
7. Why Choose TheLink Modern Furnitures?
✅ Custom-made furniture – Designed and crafted per order to suit your style.
✅ Affordable luxury – High-quality materials at budget-friendly prices.
✅ Fast delivery – Receive your order within 14 working days.
✅ Secure payments – Multiple safe payment options.
✅ Excellent customer service – We’re here to assist every step of the way!